USD 1,300
Customer Service Skills
VanWest CollegeVancouver, Canada
Oct 26, 2026
On campus
2 months
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Program Details
- Degree
- Courses
- Major
- Customer Service Management | Customer Support
- Area of study
- Services | Business and Administration
- Course Language
- English
Intakes
Program Overview
VanWest College Programs
VanWest College offers a range of programs for students, including English language courses, college programs, and vocational training.
English Programs
The English programs at VanWest College are designed to help students improve their language skills and prepare for academic or professional pursuits. The programs offered include:
- General English
- English for Academic Purposes (EAP)
- VanExpress IELTS Preparation (VIP)
- English for Business
- Speak Up (All Day Speaking)
- English for Flight Attendants
- English for Customer Relations
- English for Social Media
- English for Kids
- English for Youth
- High School Preparation
- One-to-One Lessons
- Electives
These programs are available at both the Vancouver and Kelowna locations, with some variations in course offerings between the two.
College Programs
The college programs at VanWest College are designed to provide students with the skills and knowledge needed to succeed in their chosen field. The programs offered include:
- Post-Secondary (Co-op) programs:
- Supply Chain Management Co-op Diploma
- Commerce & Marketing Co-op Diploma
- Business Management Co-op Diploma
- Hospitality Management Co-op Diploma
- Professional Customer Service Co-op Certificate
- Post-Secondary (Non Co-op) programs:
- Early Childhood Education Certificate
- Early Childhood Education Assistant (ECEA)
- Cross-Cultural Business Communication Certificate
Admissions
To be admitted to VanWest College, students must meet certain requirements. For the English programs, students must complete an application form and take a placement test. For the college programs, students must meet the academic admission requirements, which include:
- High School Diploma (Grade 12), or
- General Education Development (GED)
Additionally, students must meet the English admission requirements, which include:
- Completion of EAP 300 with a final grade of 75% from VanWest College (Vancouver or Kelowna), or
- IELTS Academic 5.5+, or
- TOEFL IBT 65+, or
- Duolingo 100+, or
- Cambridge English Qualifications: B2 First exam (FCE): Minimum overall score of 160 or grade "C", or
- EIKEN Pre-1 with a combined score of at least 2450, or
- Pearson Test of English (PTE) Academic with no single score lower than 50 or with an overall score of 52 and above
Tuition and Fees
The tuition and fees for VanWest College programs vary depending on the program and location. For example, the course fee for the Customer Service Skills course is:
- $1,000 (domestic)
- $1,300 (international)
There are also additional fees, including:
- Application fee: $150 (domestic), $250 (international)
- Student services fee: $250
Course Details
The Customer Service Skills course is a 2-month (8-week) course that provides knowledge and practical skills in public and customer relations. The course covers topics such as:
- Interpersonal relations
- Positive customer attitudes and awareness
- Image and professionalism
- Quality customer service
- Customer service policies and skills
- Special needs customers
- Dealing with difficult customers
- Conflict resolution and negotiation
- Public speaking
- Media relations
The course is offered in-person at the Vancouver location, with start dates throughout the year. Upon successful completion of the course, students will receive a Customer Service Skills Single Course Certificate.
Student Life
VanWest College offers a range of services and activities to support students, including:
- Campus activities
- Student housing
- Co-op events
- Graduation ceremonies
- Testimonials and blog posts
Students can also access resources such as:
- Placement tests
- Medical insurance
- Student support services
Overall, VanWest College provides a range of programs and services to support students in achieving their academic and professional goals.
About University
VanWest College: A Comprehensive Overview
Overview:
VanWest College is a private educational institution established in 1988, offering both English language programs and government-certified career training programs. With campuses in Vancouver and Kelowna, British Columbia, Canada, VanWest College provides a diverse and enriching learning experience for students of all nationalities and interests.
Services Offered:
English Language Programs:
VanWest College offers a wide range of English language courses, catering to various needs and skill levels. These include:- General English
- English for Academic Purposes (EAP)
- IELTS Preparation
- English for Business
- English for Professionals
- University Pathway
- English for Kids
- English for Youth
- Speak Up (All Day Speaking)
- English & Volunteer Experience
- High School Preparation
- Electives
- One-to-One Lessons
Career Training Programs:
VanWest College provides government-certified career training programs in various fields, including:- Operations & Supply Chain Management
- Supply Chain Management
- Commerce and Marketing
- Business Management
- Hospitality Management
- Professional Customer Service
- Early Childhood Education (ECE)
- Cross-Cultural Business Communication
- Yorkville University Transfer
Student Life and Campus Experience:
VanWest College fosters a vibrant and inclusive campus environment. Students have the opportunity to engage in various activities, including:
Language Exchange and Conversation Club:
Free opportunities to practice conversational English with teachers and classmates.Co-op Terms:
Hands-on learning experiences that allow students to gain practical skills and test-drive their chosen career paths.After-School Activities:
A diverse range of activities organized to cater to students' interests and nationalities.Exploring Vancouver and Kelowna:
Students can enjoy the vibrant cities of Vancouver and Kelowna, experiencing their unique culture and attractions.Key Reasons to Study There:
Experienced Instructors:
VanWest College employs business professionals with industry expertise to deliver high-quality instruction.Student-Centred Approach:
The college prioritizes student needs and provides personalized learning experiences.Result-Oriented Programs:
VanWest College focuses on equipping students with the skills and knowledge necessary for success in their chosen fields.Government Certification and Accreditation:
The college's programs are certified by the Private Training Institutions Branch (PTIB) and accredited by EQA, IALC, Quality English, and Language Canada, ensuring high educational standards.Co-op Opportunities:
Students gain valuable work experience through co-op terms, enhancing their career prospects.Vibrant Campus Life:
VanWest College offers a diverse and engaging campus environment with opportunities for social interaction and cultural exploration.Academic Programs:
VanWest College offers a comprehensive range of academic programs, including: